Refund eligibility is assessed against the agreed booking terms and the service actually provided. An enquiry submission itself does not collect a payment.
Requesting a refund
Contact our official phone, WhatsApp or email with your booking reference, payment date, amount, transaction reference and reason. Do not send a UPI PIN, OTP or full card details. We verify the transaction and explain the decision and any deductions in writing.
Eligible situations
Requests may relate to a verified duplicate payment, a paid booking we cannot fulfil, or an eligible cancellation under the terms agreed before payment. Any retained charges must follow the disclosed booking conditions and applicable requirements. We do not promise a blanket non-refundable charge.
How money is returned
Approved gateway refunds are initiated to the original payment method through the payment provider wherever supported. A bank or gateway may take additional time to credit the account. We provide the available refund reference so the payment can be traced. Do not pay an extra fee or share a PIN to receive a refund.
Pending or failed payments
If money was debited but the booking or payment status is unclear, send the transaction reference and contact the team before paying again. A payment screenshot alone is not final confirmation. The provider’s recorded transaction status will be checked.
Follow-up and complaints
If a communicated refund date has passed, contact us with the refund reference. You may also use the payment provider’s grievance process. Your statutory remedies remain available.
Contact Kamadhenu
Kamadhenu Tours & Travels, Proprietor: Manjunath.
No. 27/2, Lokaranjan Mahal Road, Ittigegud, Near Harding Circle Bus Stop, Mysore, Karnataka 570010.
Phone: +91 9743666427 / +91 9945353827. WhatsApp: +91 7411181467.
Email: buskamadhenutravels@gmail.com. Office: 9 AM–8 PM. Travel assistance: 24/7.
Approved refund timing
Approved refund timing will be confirmed in writing, including the initiation date and the payment provider’s expected processing time.